Application Support And Maintenance Service | Shezartech
10854
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support

Comprehensive | Quick | Reliable

We at Shezartech are committed to looking after our products even after handing them over to clients.  We understand that a software provider’s job has more to it than merely developing software and delivering it to clients. Software are structurally complex entities, so they need to be maintained properly post-deployment. Also, their users may need inputs intermittently throughout their life span.

Shezartech has a well-devised process for providing support and carrying out maintenance activities of delivered software solutions. Shezar’s teams and client parties mutually decide the procedure to be followed for support and maintenance activities to be carried out after deployment. Details like mediums of communication (e-mail, phone), response time, and support hours are agreed upon. We categories issues in well-defined segments. Critical issues are given immediate attention. Below are the support and maintenance activities that we perform:

Hosting Infrastructure Selection

We take the daunting task of figuring out the best-suited hosting platform on ourselves. Many things like the size of the user base and database, and the estimated number of concurrent users are considered. The quantity of data that would flow in and out of the hosted system is also a major factor. Shezartech considers the likely future growth of the hosted software in terms of the number of users and data when making the selection. The security features that hosting servers offer are thoroughly analyzed to ensure that they are capable of providing adequate security to the application.

Deployment

Shezartech performs all the deployment-related activities when handing over a product to the client. All the activities like configuring the server, depositing the software application along with its database are performed by us. Our clients do not have to worry about deploying mobile applications on the Google Play Store and Apple App Store. We do that for them.

Troubleshooting

Our support team is always ready to help clients. All that clients need to do is reach out to us over an e-mail or phone call. Whenever clients get stuck while using an application or some technical issue occurs, a majority number of times clients are provided with the solution instantly. Shezar’s support team always strives to keep the response time down to issues that require brainstorming.

Bug Fixes

Fixing bugs is one of our high propriety activities. Certain bugs make it difficult to use the application, and that can eventually result in financial losses for that client. We understand that completely and hence make it our top priority to fix bugs as quickly as possible. We do not charge for making fixes, even after getting signoff for the application from the client.

Updates

In today’s world, software systems fast become outdated and updating them becomes a necessity. We collaborate about that with our clients during the requirement analysis phase of the project and understand the client’s needs and expectations. We ensure that the promised updates are delivered on time.

Customer Support

Be it finding a function in the system or adding a new course into our product. We are ready to guide whenever clients are stuck. Drop an email to our support person or dial-up the helpline number.

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