DSS: putting the dealership in the technician's pocket.

Mahindra's tractor service network runs across thousands of villages — many of which have unreliable connectivity. Service tickets were paper-driven, parts lookups happened over the phone, and ownership history followed the customer rather than the machine. When a tractor showed up at a dealership, nobody knew what had been done to it before.

DSS is an Ionic + Capacitor app — picked because the same codebase had to run on both Android tablets in dealerships and Android phones in the field. Everything works offline by default. Tickets, parts, service history, photos, and signed-off completion forms all sync up the moment the device sees signal again.

The parts catalogue is searchable by model, by part number, and by the photo a technician takes of the broken part. Behind the scenes, the catalogue speaks to Mahindra's existing dealer ERP via a thin sync service we built so we didn't have to touch the legacy system.

Average ticket resolution dropped by 41%. First-visit fix rate went up 28% because technicians could now check parts availability and tractor history before they left the dealership. Dealer NPS climbed because the visibility surprise was gone — they always knew where each ticket was.

The team's favourite feature ended up being unexpected: photos attached to service history. Every subsequent technician opens a tractor's record and sees what the last person did to it.